Join the team

Customer Service Intern


Location: London

Position: Full time


We are seeking a Customer Service Intern to aid our busy Customer Service Team throughout the summer season. This person must possess exceptional attention to detail and excellent communication skills. The position involves interacting with new inquiries and providing essential administrative support to ensure the success of our weekly events throughout the summer. The role will primarily be based in our London Office, but there may be some opportunities to work from our Split office in Croatia.

We are searching for a highly organised, self-motivated, and goal-oriented team player with a passion for delivering exceptional customer service. The ideal candidate should be a compassionate and effective communicator, possess outstanding organisational skills, and exhibit meticulous attention to detail.

You will report directly to the Head of Sales & Customer Service and your key duties will be to support the customer service team during the Summer events calendar with a varied range of administerial tasks. 

This is a fast paced role, where no two days are the same and you’ll be exposed to all aspects of the business as we deliver events on a weekly basis to hundreds of amazing guests from around the globe. 

Tasks will include but not be limited to:

  • Customer Service: Ensuring that customer communication is precise, represents the brand accurately, and is delivered promptly to the highest standard.
  • Guest Experience Administration: Working weekly to gather crew lists, allocate cabin bookings, and correspond with upcoming guests regarding their bookings.
  • Product Improvement: Analysing post-event feedback, proposing solutions, and collaborating with the Customer Service team to implement improvements.
  • Website Communications: Monitoring the brand websites and all customer journey pages to ensure that we continually strive to communicate better and more accurately with our guests.
  • Terms and Conditions: Maintaining a clear understanding of all terms and conditions, as well as the Package Travel Regulations (PTRs), in order to effectively handle any customer concerns.
  • Flexible Working: Being available during some weekends and potentially some evenings during the week as required.


Explain qualifications or experience required, personal attributes etc e.g.;

  • Passion for working in an exciting and fast-paced environment. 
  • Responsible and committed to meet team goals and deadlines.
  • An energetic personality with a positive dedicated approach.
  • Excellent interpersonal and communication skills
  • Problem-solving attitude
  • Educated to A-Level standard with high-level qualifications in English
  • Computer literate and good knowledge of Microsoft or Google software – specifically a basic understanding of Excel/Google Sheets
  • Open to travel where required.
  • Must be eligible to work in the UK


You will be based out of our modern office in East London for the majority of the year, some International travel may also be required in some of our awesome locations around the globe. 

You will be required to be in the office for your full working hours- this role is not suitable for remote working.


  • £12.50 per hour/£437.50 per week based on 35 hours of working 9am - 6pm Mondays 10am - 6pm Tues - Thursday 10am - 5pm Fridays
  • Ample opportunity to travel and experience our products

Here's what your  job could look like: 

To apply please send your CV and Cover Letter to