Important information

Some important info and quick tips on booking and payments. For more detail please check out our FAQ

TYW operates a strict age policy: all guests must be at least 20 years of age. If you do not meet this age requirement, you will not be accepted onto any of TYW events.

Any payment from you triggers our obligations with the charter companies. As a result, any sum paid towards the first instalment cannot be refunded – so keep this in mind when making a booking (i.e. ensure that your whole crew is able/willing to pay so that you don’t make a payment before your friends and find you are out of pocket).

1. Gather your friends.

You and your friends will have your own yacht, which can accommodate between 6 to 12 people, and we can supply a skipper and hostess if required. Our Planner helps you synchronise dates with your friends, select a yacht and plan your week together. Our Facebook forum or online Crew Finder can help people find other crews to join. Alternatively, we offer cabin bookings for those looking to travel with one other friend and join a yacht of other cabin bookers.

2. Choose a destination and week:

During the winter and spring we sail around the British Virgin Islands in the Caribbean. Then we cross over to Italy, Greece, Montenegro, Mallorca and Croatia to enjoy the beautiful Mediterranean summer. Typically events start and end on a Saturday, but please check the details of your event as some may start and finish on different days. We do not organise travel or flights.

3. Choose a yacht or cabin:

Prices range from €450-2400 per person – the average is €900. Cabins for 2 people start at €990 per person. Once you have chosen and booked a yacht or cabin you need to pay by bank card over two or three (depending on the destination you choose) payments online.

Where you choose to cancel your booking, the Lead Booker should inform us immediately at info@theyachtweek.com. Whilst we understand that circumstances change, any payment received from you triggers our obligations with the charter companies; as a result, any cancellation by you will incur a cancellation charge plus a 5% administration fee. The minimum charge will depend on the time of cancellation and your destination and are as follows (the charges represent a percentage of your total booking cost):

For cancellation at a TYW Event other than the BVI:

Yacht Bookings

1. From booking date to 61 days before the date of the event: 30%

2. From 60 to 35 days before the date of the event: 50%

3. Within 34 days of the event: 100%

Cabin Bookings

1. From booking date to 56 days before the date of the event: 50%

2. Between 55 days and the date of the event: 100%

For cancellation at a TYW Event in the BVI:

Yacht Bookings and Cabin Bookings

1. From booking date to 81 days before the date of the event: 30%

2. From 80 to 51 days before the date of the event: 60%

3. Within 50 days of the event: 100%

For cancellation of Flexible Payment bookings:

The cancellation charges for bookings flagged with a ‘Flexible Payment’ tag shall differ from the charges above. For these kind of bookings, the cancellation charges shall reflect your payment terms; meaning that where you cancel a booking of this kind, we shall keep all sums paid up until the date of cancellation.

**Please check your booking to see exact dates - the date of the event refers to the first day the event commences**

Whilst some changes can be made by yourself on the online booking system, some changes must be made by emailing info@theyachtweek.com. This may involve manual changes which will incur an admin fee, for further information please refer to the terms and conditions which can be found within the Legal section of our website in addition to our FAQ.

As is standard, the following fees are payable:

1) Debit card – 0%.

2) Visa credit card – 2%

3) MasterCard – 2%

4) American Express – 2.5%

If you have a complaint whilst on holiday, please address your complaints to a member of TYW staff and/or yacht supplier at the earliest possible opportunity as many complaints can be solved on the spot. If you cannot get a prompt resolution from the onsite team, it is essential that you report your complaint to the London office immediately by emailing info@theyachtweek.com.

It is important that you tell us about any special needs and requirements so that suitable arrangements can be made. TYW cannot be held responsible (and will not compensate you) if you fail to tell us about special needs/requirements that may impact upon your holiday.

As we cannot provide compensation or reimbursement for lost flights, guests are advised to book flights to and from the relevant destination well outside check in and check out times in order to accommodate for any unforeseeable or unpreventable circumstances.

Booking is done by one person, the lead booker, online. This person will be responsible for organising payments, filling out the crew list details and acting as the main contact upon arrival and departure. The lead booker is responsible for making sure payments are made on time.

As we work with more than one marina in each destination, be sure to check the starting marina you are departing from. If you have friends sailing the same week as you, make sure you both book yachts departing from the same starting marina in order to guarantee you will be together for the duration of the week.

It is your responsibility to have valid travel documents. You must ensure that you have a valid passport and any necessary visas to enter any country you are visiting, including transit stops, prior to your departure. We do not accept any responsibility if you cannot travel because you have not complied with these requirements.

You can pay the entire amount owed in one lump sum. Alternatively, payments can be made in instalments and must be made by the following deadlines:

Yacht Bookings:

1. the first payment of 30% of total cost must be paid within 24 hours of booking.

2. the second payment of 30% of total cost must be paid no later than 74 days before your event begins.

3. the final payment of 40% of the total cost must be paid no later than 58 days before your event begins.

Cabin Bookings

1. 50% of the total cost must be paid at the time of booking.

2. 50% of the total cost must be paid on the earlier of either 42 days after the date of booking or 56 days before the event begins

3. If a new booking is made in the period of 56 days before the event begins, a payment of 100% of the cost must be paid upon booking.

Flexible Payment Bookings

For bookings with the ‘Flexible Payments’ tag, your payment terms may differ from the payment installation plans above. Please check your booking for the correct payment terms specific to your booking as those will prevail.

**Please check your booking to see exact dates - the date of the event refers to the first day the event commences**

The Yacht Week’s default price is in Euros (€). When making a booking, you will be given the option to pay either in Euros (€) or Pounds (£), if you choose to pay in Pounds (or any other currency), the price listed will change depending on fluctuations in exchange rates.

If your payment is declined, please contact your bank to check with them for possible reasons for this. If you still have trouble making payments, please use another card or contact info@theyachtweek.com.

If you will not be able to make an installment due date, please contact us at info@theyachtweek.com and let us know in advance so that we can see what we might be able to do to help you.

The booking ratio refers to the gender ratio at the time the Lead Booker makes a booking; this cannot be changed once the holiday has been booked - The Yacht Week staff may be able to authorise a change, however, this will incur an admin fee in accordance with the terms and conditions. If at check-in, your crew ratio does not conform to the booking ratio, you may be charged a €200 administration fee for each guest that requires adjustment.

The price for the skipper and hostess does not include associated food costs. It is customary for guests to provide at least 3 meals a day for any skipper/hostess on their booking.

Whilst we aim to provide the highest level of services, some components of the holiday (such as wi-fi, bathrooms, air-conditioning, refrigeration etc.) will differ from the standard of service that you may experience whilst at home.

The route as provided to you prior to departure is subject to change as changes in weather and other external factors are out of our control.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice

The price you pay does not include travel insurance as The Yacht Week does not sell or organise such insurance. In accordance with our bookings terms and conditions, you must have sufficient travel insurance that covers adventurous activities such as sailing prior to the commencement of your holiday.

As The Yacht Week involves lots of time spent on or in water, avoid swimming when warning flags show, take care at all times and never dive into water without checking the depth. It is your responsibility to ensure that you are comfortable and safe when in the water; whilst we advise that you inform your skipper and/or hostess if you are a weak swimmer, ultimately the responsibility in terms of your safety when in the water lies with you. If you are concerned about your ability to swim, please ask your skipper about using a life jacket

There is a possibility the yacht you choose when making your booking may not be available. As a result we reserve the right to cancel your booking up to 5 working days from your booking date. In all cases we will endevour to offer an apppropriate alternative yacht. If a suitable replacement is not available a full refund will be offered.

Upon arrival, the yacht charter company may require a deposit to cover additional cleaning, loss, or damage caused to the boat. This will be refunded (less any sums deducted for damages) at the end of your trip. Payment can usually be made by credit or debit card although some charter companies accept cash only. The payment of this deposit is strictly between you and the charter company; The Yacht Week is not a party to this agreement and cannot accept liability for the return or loss of the amount. We strongly advise for the whole crew, or if not the whole crew at least the Lead Booker, to be present at check out in order to contest any deductions the charter company may make. If you or the Lead Booker is not present, the skipper will be forced to sign off on deductions not attributable to him, which could risk the partial/whole loss of your deposit. You are responsible for the whole yacht and not just your proportion or cabin.