Day 8 Experiences Ltd is the company behind The Yacht Week & The Ski Week Since 2006, we have welcomed more than 100,000 guests from over 100 countries and established a truly global community of travellers from all walks of life. Our vision is to create extraordinary experiences that spread joy, spark an appreciation for our planet and inspire curious people to become part of our global family.
The head office in London, UK is run by a team of young, highly-skilled, highly social, engaging and passionate individuals who put making friends and exploring the world at the heart of everything they do. While we are just over 30 people working full-time all year, the team extends to hundreds more over the event season from all over the world.
The Role & Person Summary
We are seeking a Customer Service Intern to aid our busy Customer Service Team throughout the summer season. This person must possess exceptional attention to detail and excellent communication skills. The position involves interacting with new inquiries and providing essential administrative support to ensure the success of our weekly events throughout the summer. The role will primarily be based in our London Office, but there may be some opportunities to work from our Split office in Croatia.
We are searching for a highly organised, self-motivated, and goal-oriented team player with a passion for delivering exceptional customer service. The ideal candidate should be a compassionate and effective communicator, possess outstanding organisational skills, and exhibit meticulous attention to detail.
Job Deliverables:
The role will encompass the following:
- Customer Service: Ensuring that customer communication is precise, represents the brand accurately, and is delivered promptly to the highest standard.
- Guest Experience Administration: Working weekly to gather crew lists, allocate cabin bookings, and correspond with upcoming guests regarding their bookings.
- Product Improvement: Analysing post-event feedback, proposing solutions, and collaborating with the Customer Service team to implement improvements.
- Website Communications: Monitoring the brand websites and all customer journey pages to ensure that we continually strive to communicate better and more accurately with our guests.
- Terms and Conditions: Maintaining a clear understanding of all terms and conditions, as well as the Package Travel Regulations (PTRs), in order to effectively handle any customer concerns.
- Flexible Working: Being available during some weekends and potentially some evenings during the week as required.
Job Responsibilities:
Weekly Tasks will include but are not limited to the following:
- Generate crew lists and follow up on incomplete profiles
- Allocate cabin bookings and communicate details to guests
- Assist the on-site check-in team and handle customer service inquiries as necessary
- Maintain precise records of customer interactions and correspondence
- Encouraging and collecting reviews from guests on our review platforms
- Make outbound and inbound calls to customers
- Address general customer inquiries through email, online chat, and phone calls
- Report any inaccuracies on The Yacht Week website (or other platforms) to the Head of Customer Services.
- Maintain all tracking and administrative systems to the highest standard.
Skills and background:
Essential Skills
- Educated to A-Level standard with high-level qualifications in English
- Computer literate and good knowledge of Microsoft or Google software – specifically a basic understanding of Excel/Google Sheets
- Experience in customer service or the service industry
- A native English Speaker or high-level English qualification
- Excellent telephone manner and written correspondence
- Self-starter able to work on own initiative whilst maintaining a strong team player mentality
Desirable Skills
- Having attended The Yacht Week as a guest
- Worked within a combined sales and customer service environment
- Experience with a CRM platform
To apply please send your CV and Covering Letter to people@day8.com